The Legal House has actually never received a single complaint from a client and we are confident you will be provided with the service promised. However in the highly unlikely event that you wish to make a complaint your complaint will be treated extremely seriously with the utmost care and attention and will resolved as quickly as possible. Should you feel dissatisfied with the service provided you should raise your concerns in writing with Sarah Wayman. Sarah Wayman will acknowledge receipt of your complaint within 7 working days of receiving the same. She will aim to fully respond to you within 28 working days. If further time is required Sarah will contact you and explain the reasons why and inform you when you can expect to receive a full response. The assessment of the complaint will be based upon a sufficient and fair investigation. We will explain in writing our findings and where the complaint is upheld will offer remedial action or redress. This will be actioned promptly.

If you are unhappy with the full and final response, you should raise your complaint with the Legal Ombudsman. The address for the Legal Ombudsman is Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ. Tel: 0300 555 0333 email: [email protected] or. Website: www.legalombudsman.org.uk

A complaint to the Legal Ombudsman must be made within 6 months of you having received a full written response from The Legal House to your compliant. If the Legal House have not resolved the complaint within 8 weeks of it being made you may also refer the complaint to The Legal Ombusman. A complaint can be referred to The Legal Ombudsman up to one year from the date of the act or omission or up to one year after discovering the problem. The Ombudsman deals with service related complaints, any conduct related complaints will be referred to the Council for Licensed Conveyancers.

If you make a valid claim against The Legal House for loss arising out of work for which The Legal House is legally responsible, and we are unable to meet the liability in full, you may be entitled to claim from the Compensation Fund administered by the CLC. Further details can beprovided should the circumstances arise.

Please also see the following link for further information from our governing body the CLC.

Conveyancing is the term used to describe the legal and administrative work carried out when transferring the ownership of buildings or land from one owner to another. Only when an offer has been made and accepted for a property, and both parties solicitors’ details have been exchanged can the conveyancing process begin.

If you are buying an empty house and you have no sale then the speed of the transaction will only depend on how quickly you can get your mortgage and how quickly information is supplied by the other side. As soon as you have a chain, the speed will also depend on the same factors for every party in the chain, and the whole chain will only be as quick as the slowest of them.

As a guideline we would suggest that you expect a period of 6-8 weeks but will always try to work to your requirements regarding completion dates.